Contact Us
You can contact the Credit Union during regular business hours for assistance. If the office is closed or we are unavailable, please choose the contact that best fits your need.
* If you are having a true emergency, please call 911.
Call Us
(859) 367-1230 or (800) 246-9112
Fax Us
(859) 410-2155
Lost or Stolen Visa Credit Card
If your Visa Credit Card has been lost or stolen, you can call (859) 367-1230 during our regular business hours or call (800) 442-4757 after hours.
Visa Credit Card Balance Inquires
(800) 442-4757 or “EZCardInfo” from your online banking.
EZCardInfo Customer Service (Visa Credit Card)
(866) 604-0380
ScoreCard Rewards Customer Service (Visa Credit Card)
(800) 854-0790
VISA Card Pin Changes
(866) 297-3413
Lost or Stolen Visa Debit Card
If your Visa Debit Card has been lost or stolen, you can call (859) 367-1230 during our regular business hours or call (800) 472-3272 after hours.
Debit Card Pin Changes
(800) 992-3808
Bill Pay Member Service Inquiries or Issues (for Online Banking)
(833) 840-9212 can be reached between the hours of 7:00AM - 1:00AM ET, 7 days a week
Major Credit Bureaus:
Equifax (800) 685-1111
Experian (888) 397-3742
Trans Union (800) 916-8800
Harland Clark Check Re-order
(877) 585-8777
Liberty Mutual Insurance
(866) 659-9218
TruStage Insurance Agency
(855) 361-7788
CUNA Mutual Group
(855) 591-9027
CMFG Life Insurance Company
(888) 888-3940
Information
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