Bill Pay Member Service Inquiries or Issues (for Online Banking)

(833) 840-9212 availabile 7:00AM - 1:00AM ET, 7 days a week

 

VISA Debit/Credit Card Assistance

Visa Credit Card Balance Inquiries

(800) 442-4757

Or, visit EZCardInfo within online banking

Lost or Stolen Visa Debit Card

If your Visa Debit Card has been lost or stolen, you can call (859) 367-1230 during our regular business hours or call (800) 472-3272 after hours.

You can also turn your card off using the mobile banking app. 

Lost or Stolen Visa Credit Card

If your Visa Credit Card has been lost or stolen, call:

EZCardInfo Customer Service (Visa Credit Card)

(866) 604-0380 

ScoreCard Rewards Customer Service (Visa Credit Card)

(800) 854-0790 

VISA Card PIN Changes

(866) 297-3413 

Debit Card PIN Changes

(800) 992-3808 

Other Useful Numbers

Major Credit Bureaus:

Harland Clarke Check Re-order

(877) 585-8777

Liberty Mutual Insurance

(866) 659-9218 

TruStage Insurance Agency

(855) 361-7788