Bill Pay Member Service
Inquiries or Issues (for Online Banking)
(833) 840-9212 availabile 7:00AM - 1:00AM ET, 7 days a week
VISA Debit/Credit Card Assistance
Visa Credit Card Balance Inquiries
Or, within online banking
Lost or Stolen Visa Debit Card
If your Visa Debit Card has been lost or stolen, you can call (859) 367-1230 during our regular business hours or call (833) 763-4732 after hours.
You can also turn your card off using the mobile banking app.
Lost or Stolen Visa Credit Card
If your Visa Credit Card has been lost or stolen, call:
- (859) 367-1230 during our regular business hours
- (859) 691-4732 after hours
Debit Card PIN Changes
Other Useful Numbers
Major Credit Bureaus:
- Equifax: (800) 685-1111
- Experian: (888) 397-3742
- TransUnion: (800) 916-8800